FREQUENTLY ASKED QUESTIONS
General frequently asked questions
The questions Jade gets asked the most…
How will you make me feel at ease?
I’ve got you. From the moment you walk in, it’s a calm, judgement-free space. I’ll talk you through everything before we start, check in with you throughout, and go at your pace. Nervous clients are my speciality.
Do the treatments hurt?
Every treatment’s different, but most clients tell me it’s far more comfortable than they expected, more mild warmth or a light prickle rather than pain. I’ll always explain the sensation beforehand so there are no surprises.
Why should I go with you?
I have 14 years of specialist experience, an award-winning reputation and results that look natural rather than “done.” I trained hard to get here, and every treatment is carried out to medical-grade hygiene standards in my Weybridge clinic. You’re in safe, skilled hands.
I’ve never had any treatments before – how safe are they?
Completely understandable to ask! Safety is non-negotiable for me. Every client starts with a consultation, and I’ll flag anything that might affect suitability before we go anywhere near treatment. If in doubt, I’ll always ask for medical sign-off first.
Where do I park?
I have free, designated parking at my clinic, right outside Weybridge Train Station, Go to the station car park and just look for designated bays 14 and 15. Easy in, easy out.
How many years’ experience have you got?
14 years and counting! I’m an award-winning permanent make-up artist and clinical skin specialist, based right here in Weybridge, Surrey.
Where can I read your reviews?
Head to my Google reviews – real words from real clients, no filter needed and such kind words.
Where can I see your before and afters?
Pop over to my Instagram – I post plenty of before and afters so you can see exactly what to expect before you book. There are some on the home page of this website, too.
A few more you might be wondering about:
How do I book?
Easiest way is to email jade@byjade.co.uk or call 01932 391408. You can book straight through the contact page.
What are your opening hours?
Monday–Saturday, 9am–6pm (excluding Bank Holidays). Sunday appointments are available too, exclusively and for an extra charge.
Do I need to be a certain age?
For permanent make-up treatments like microblading, yes, you must be 18 or over, and I may ask for ID.
Am I suitable if I’m pregnant or breastfeeding?
Unfortunately no, for most treatments, safety first. Let me know your situation when you book and I’ll advise.
Will I need a top-up?
Usually, yes for most treatments (brows especially) settle over 4–6 weeks, and I’ll invite you back to check healing, colour and shape before any final tweaks.
What if I have a medical condition or I’m on medication?
Just tell me as early as possible. For some conditions I’ll need a quick note from your GP before we proceed. It’s an insurance requirement, not me being fussy!
Where exactly are you based?
Unit 2, Station Approach, Weybridge, KT13 8UD – right by the station, so easy to find and easy to park. I have free, designated parking in bays 14 and 15 in the Weybridge Station Car Park.
Treatments
Frequently asked questions
Microblading
Am I suitable for microblading?
Microblading is not suitable for all skin types. Particularly those with:
- Oily skin
- Large pores
- Problem skin, broken capillaries, acne
- Moles
- Keratosis
- Seborrheoeic Dermatisis
- Very dry or peeling skin
- Pregnant or breastfeeding
- Imminent holidays planned – the sun can significantly fade semi-permanent make up. You must be at least 2 weeks healed before going on holiday, however, I would recommend you have this treatment when you return from holiday when your tan has faded.
- Low immune system
- Some medical conditions and medications – please advise your technician as soon as possible. A doctor’s note is required for some as per my insurance guidelines; please don’t be offended if I request one.
- Those with previous semi-permanent make up still visible from another technician. I cannot work over other people’s work – they will need to be completely faded out.
This type of technique creates a very natural-looking brow to mimic the look of hairstrokes. Should you require the look of wearing make-up in your brows then I suggest opting for ombre brows instead.
Is it Painful?
It varies from person to person. Some people find the scratchy sensation sore, other people fall asleep!
Is there an age restriction?
The microblading treatment is strictly for people of the age of 18 years and older. You may be asked to bring identification.
How long does the treatment take?
You will be allocated 3 hours for your first appointment. Please allow up to 2 hours of time for your top up appointment.
Do I need to grow my brows in preparation for treatment?
No. Please ensure you tweeze/wax/thread your brows no less than 3 days before treatment.
Can I make my new brows darker than my natural colour?
This procedure does not change the colour of your natural brows but it is often possible to make them appear darker by creating more hair strokes throughout the brow. After they have healed, you will be able to tint your natural brow hair if you feel it is necessary.
Will I need to continue to have them waxed/plucked/threaded after treatment?
Yes. Microblading does not stop stray hairs from growing outside of the shape created. They can be waxed/plucked/threaded once they have fully healed.
Do I need a top up?
Once your new eyebrows have had a chance to settle down, I will invite you back for a follow-up appointment. This normally takes place after 4-6 weeks when the skin is healed from the initial procedure. I will check all is healing well, the shape of the brow and colour is approved and, if required, can look after any necessary adjustments. Occasionally, you may require a third follow-up depending on factors such as lifestyle and skin type.
Is this suitable for everyone?
No. You cannot have this treatment if pregnant or breastfeeding and some medical conditions will not allow me to go ahead with performing the treatment. For insurance purposes, I may require medical consent from your G.P that is it safe to go ahead with treatment (for example, diabetes and some medications). Please let me know as soon as possible if you have a medical condition or taking medication.
Will they be completely symmetrical?
Only if your face is completely symmetrical – which is highly unlikely! I use a measuring technique to map your new brows out. Factors such as muscle tone and bone structure will affect the symmetry of your eyebrows. Sometimes I can add hair strokes in places outside of the measured brows to create the illusion of better symmetry.
Ombre Powdered Brows
Am I suitable?
Unlike microblading, Ombre brows are suitable for almost all skin types.
Top Up
Once your new eyebrows have had a chance to settle down, I will invite you back for a follow-up appointment. This normally takes place after 4-6 weeks when the skin is healed from the initial procedure. I will check all is healing well, the shape of the brow and colour is approved and, if required, can look after any necessary adjustments.
Maintenance
Over time and with sun exposure the colour of your eyebrows will fade. I recommend follow-up appointments in order to apply a colour boost. These appointments are recommended every 12-18 months in order to maximise the longevity of your new eyebrows.
Profhilo®
So what exactly is Hyaluronic Acid and why is it so beneficial?
Is it worth it?
The effects of Profhilo are subtle but immediate. You will see a difference straight away after the first treatment with skin looking brighter and smoother. As time goes on these effects are enhanced and can last up to six months, depending on the individual patient.
What are the risks & side effects?
No allergy test is required prior to treatment. The risk of allergic reactions is substantially reduced because Profhilo does not contain any synthetic chemicals which some people might react to.
Some people may experience redness, slight bruising, tenderness as well as itching at the injection sites but these were temporary and should resolve within a few hours to a day.
Am I a good candidate for Profhilo®?
If you’re looking for very subtle results, this treatment delivers.
Does it hurt?
Neostrata chemical peel
Is a chemical peel right for me?
NEOSTRATA® superficial chemical peels are appropriate for those who have never experienced a professional chemical peel treatment, or if you are seeking to address common skin concerns such as fine lines and wrinkles, skin discoloration, sun damage, and acne-prone skin.
Are chemical peels painful?
A brief warming sensation: Most clients experience a light, warm tingling or a prickly sensation on the skin while the peel is active
Instantly neutralised: The treatment is highly controlled, and Jade carefully neutralises the formula after a few precise minutes, immediately calming the skin.
What does the skin look like immediately after?
A healthy flush: You will leave the clinic with a beautiful, radiant glow. Some skin types may experience a very mild pink flush or slight tightness, similar to a light workout, which typically fades within a few hours.
No hidden downtime: You can apply mineral makeup and comfortably return to your regular day right after leaving your appointment.
How many sessions will I need to see results?
Immediate brightness: Your skin will feel remarkably smoother and look distinctly more luminous after just one single session.
The power of 6: To achieve deep, long-lasting corrections—such as smoothing deep wrinkles or clearing sun damage—a cumulative course of 4 to 6 treatments spaced 4 to 6 weeks apart is highly recommended. This allows Jade to safely step up the glycolic strength session-by-session.
No hidden downtime: You can apply mineral makeup and comfortably return to your regular day right after leaving your appointment.
Are the peels safe for mature or sensitive skin?
Perfect for ages 30 to 80: Glycolic acid is exceptionally beneficial for mature skin, targeting the loss of radiance and density that happens as we age.
Completely customized: Because Jade manages the formulas professionally, she can easily start with our gentlest formula to build up your skin’s tolerance safely and effectively.
NCTF
Where can I get NCTF 135?
NCTF 135 is indicated to be injected in the epidermis or dermis in the following areas:
This treatment can also help eliminate dark circles under the eye area
- Face (including periorbital area)
- Neck
- Décolleté area
- Back of the hands
How is NCTF 135HA used?
The NCTF 135HA Beautifeye protocol specifically targets the difficult to treat eye area. Focusing on maximising hydration and improving overall skin quality, we can help reveal and restore your eye contour’s natural radiance.
In clinic, we use the 3-step protocol
Step 1
We start by applying the BRIGHT PEEL by Laboratoires FILLMED that will target uneven skin and pigmentation disorders around the eye. It is adapted to sensitive skin.
Step 2
We will inject into the upper dermis the revitalising solution of NCTF comprising of hyaluronic acid and 59 active ingredients- vitamins, amino acids, antioxidants to name a few…with the very precise and safe NANOSOFT (™) needle that will reduce the risk of bruising and pain during the injection.
Combining NCTF ® and NANOSOFT (™) will not only target the sensitive area of your face with delicacy, but also provide optimal results in less time.
Step 3
The soothing B3- RECOVERY CREAM and EYE RECOVER MASK will smoothly complete this protocol.
For best results a course of 3 treatments is advised every two weeks with maintenance treatments which can vary depending on individual requirements.
How long does the treatment last?
Are the results instant?
How long is the downtime?
What is the aftercare?
Seventy Hyal 2000 – Treatment FAQ’s
Why does Seventy Hyal 2000 work so good?
Seventy Hyal 2000 aids in the bio-stimulation of new collagen resulting in glowing, healthy-looking skin. So, besides intensively hydrating the skin, it has a high Hyaluronic Acid molecular weight which means prolonged skin stimulating activity. This means that although you will see instant results from the injectable skin treatment, the production of collagen and elastin will continue to reproduce over a long period – constantly combatting skin laxity.
How many treatments will I need?
The skin booster can be used for facial enhancements to create a rejuvenated and revived look. Or, on the other hand, it can be used to rejuvenate and refresh the neck area, décolleté, arms, knees, and hands also.
How long does Seventy Hyal 2000 last?
Laser removals
How does laser tattoo/permanent makeup removal work?
The immune system plays a huge part in removing the broken ink particles. It is crucial to take steps such as drinking enough water, exercising, and avoiding smoking/alcohol to help things along.
What types of permanent makeup/tattoos can be removed with laser?
Is the procedure painful?
The most common descriptions of the pain include the sensation of a rubber band snapping against the skin and some heat sensation – uncomfortable but bearable.
The good news is that the session is quick – it takes around 30 seconds to work over one eyebrow for example.
How many sessions will I need? How long will it take to get rid of my permanent makeup tattoo?
It is not possible to predict exactly how many sessions will be required to achieve the desired results as every case is different.
If you are planning to have new permanent makeup applied over an old one, then fewer sessions will be required, as we will just need to lighten old work rather than remove it completely; as long as you are happy with the shape of the eyebrows.
There must be 8-12 weeks between the laser removal sessions because your immune system needs enough time to flush out the ink particles shattered by the laser beam. Having laser removal sessions more frequently will NOT produce faster results.
Permanent makeup/tattoo removal is a slow process and requires a long-term commitment. It may take around a year to remove a light set of permanent eyebrows or a light body tattoo, and longer for darker, more saturated permanent makeup or tattoos.
How long does the treatment take?
Will my permanent makeup or tattoo disappear completely?
How will I look straight after the procedure?
Immediately after the procedure, you may have some white frosting, swelling, redness and sometimes bruising around the area that has been treated.
During the first 24-72 hours (in some cases longer) skin may look reddened, swollen, inflamed and feel sore, although the swelling and redness will not usually last longer than 24 hours.
In most cases, the skin will stay intact. In rare cases, there may be bleeding and sometimes blisters may form after a few hours after the treatment.
Will my brow hair go white?
Will my brows fall out or stop growing after laser removal?
Is laser removal better than saline removal?
I offer both methods of removal and we will discuss each particular case and create the best treatment plan to suit your individual needs.
Will laser permanent makeup removal leave scarring?
Laser tattoo removal treatment usually does not leave scarring when correct treatment protocols and correct aftercare are followed.
Are there any side effects from the laser removal treatment?
Less common side effects are blistering, scabbing, bleeding, and hyperpigmentation.
Redness, tenderness, and swelling typically subside within 24-48 hours following the treatment. Blistering usually appears within 24 hours of removal treatment; the blisters can be quite large – this is normal. Scabs, bruising, and blistering may take up to a week or longer to heal.
Opening Times
Mon- Sat 9am-6pm
(excluding Bank Holidays)
Sunday appointments exclusively available with extra charges.
FREE designated parking in bays 14 and 15 (on the right of the Station Car Park).